Outage in Mode

AWS outage impacting Mode - elevated errors and delays

Resolved Minor
October 20, 2025 - Started 3 days ago - Lasted about 24 hours
Official incident page

Incident Report

We're aware of a widespread AWS outage in the US-EAST-1 region that may have caused errors and delays across Mode. The issue has since been resolved by AWS, and Mode services are operating normally. We will continue to monitor the situation. You can also follow the AWS updates at https://health.aws.amazon.com/health/status that began on Oct 20 12:11 AM PDT
Components affected
Mode Site and API Mode Data Source Connectivity Mode Data Source Connectivity - Bridge Mode Notebooks: Python2 Mode Report Run Scheduler

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/21/2025 12:08PM

The earlier AWS outage impacting Mode services has been resolved. All systems are operational, though some background jobs and scheduled runs may take additional time to clear as backlogs process. Please reach out to Support if you have any questions.

MONITORING 3 days ago - at 10/20/2025 02:53PM

AWS had another incident ~30 mins ago. We are monitoring the situation closely. Users may experience degraded performance and/or errors.

MONITORING 3 days ago - at 10/20/2025 12:32PM

We're aware of a widespread AWS outage in the US-EAST-1 region that may have caused errors and delays across Mode. The issue has since been resolved by AWS, and Mode services are operating normally. We will continue to monitor the situation. You can also follow the AWS updates at https://health.aws.amazon.com/health/status that began on Oct 20 12:11 AM PDT

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