Outage in ModernLoop

ModernLoop down

Resolved Major
February 05, 2025 - Started about 5 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
ModernLoop Application
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 02/05/2025 12:19PM

The issue was due to a combination of hitting our IP address limit for our Kubernetes deployment and a bad version number for our Datadog Java Agent. Datadog Java Agent is 1.46.0 on Maven but that version doesn't not exist on Google Cloud Console Artifact Registry. The incorrect version prevented new pods from starting up and the ip address allocation prevented proper visibility into this issue.

Followups include:
* Adding a new subnet to increase the number of IPs
* Add a CI check to make sure the JAR artifact exists for the Datadog Agent Library we need

MONITORING about 5 hours ago - at 02/05/2025 11:45AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 5 hours ago - at 02/05/2025 11:22AM

We are currently investigating this issue.

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