Outage in MoEngage
Dashboard-03 Service Degradation - Smart Trigger and Flow Campaigns
Resolved Major
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Outage Details
Components affected
MoEngage Event Triggered Campaigns and FlowsLatest Updates ( sorted recent to last )
The lag has cleared and the incident has been resolved.
We are continuing to monitor and the lag is expected to clear in another hour.
We have deployed a fix to clear the lag faster and the processing has started. We are monitoring the same.
We are currently addressing a core service degradation that began at 2 AM IST, affecting Smart Trigger and Flows campaigns within DC-03, resulting in a noticeable lag. Our team has pinpointed the cause and is actively working on a solution that should process and reduce the lag in the next couple of hours. We apologize for any inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.
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