Dc03 | Data ingestion lag | Impacts user updates, event ingestion and campaign stats

Hello,

The ingestion lag is cleared and all the ingestion services are back to normal. The team will continue to monitor the situation and do a detailed post-mortem.

Thank you for your patience. Feel free to reach out to our support team in case any issue persists.

Cheers,
Moengage

The lag has further reduced as expected. We shall be able to resolve the incident in 30 minutes or so. Stay tuned

The lag is reducing. There was a spike observed in the database latency due to sudden increase in in-rate. We are hopeful to bring the services normal in next 1-2 hours. We will keep updating the status

Hi there,

We want to inform you about lag in our data ingestion pipeline that is responsible for user creation, user updates, event ingestion and campaign stats updation.

All other capabilities will continue to function as expected.

We have a dedicated team working on this, to ensure that the issue is identified and resolved at the earliest

We really appreciate your understanding and cooperation in this regard.

Thanks,
Moengage