Outage in MoEngage
Dashboard 01 - Degraded Performance in Data Ingestion
Resolved MajorIncident Report
We experienced a lag in our data ingestion pipeline between 8:00 AM UTC and 9:00 AM UTC due to an underlying system issue. A hotfix was deployed at approximately 8:45 AM UTC to address the problem.
The system is now operating normally and we are actively monitoring it. During the incident window, some processing lag accumulated, which is currently being cleared. We expect the backlog to be fully processed within the next two hours.
We apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 04/21/2026 01:45AM
This incident has been resolved.
MONITORING
14 days ago - at 04/20/2026 10:34AM
We experienced a lag in our data ingestion pipeline between 8:00 AM UTC and 9:00 AM UTC due to an underlying system issue. A hotfix was deployed at approximately 8:45 AM UTC to address the problem.
The system is now operating normally and we are actively monitoring it. During the incident window, some processing lag accumulated, which is currently being cleared. We expect the backlog to be fully processed within the next two hours.
We apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue.
Latest MoEngage outages
[Dashboard-02] Delay in Campaign Sending - 11 days ago
Dashboard 03 – Degraded Performance in Trigger-Based Flows - about 1 month ago
[Dashboard-03] Delay in Ingestion Pipeline - about 1 month ago
Dashboard-03 Service Impact -Smart Trigger and Flow Campaigns - about 2 months ago
Dc03 | Data ingestion lag | Event processing - about 2 months ago
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