Outage in MoEngage

Dashboard-03 Service Impact -Smart Trigger and Flow Campaigns

Resolved Minor

March 13, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Team is currently working on investigating following impacted services in DC03 - Smart Trigger & Flow Campaigns We apologize for inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.

Components affected

MoEngage Event Triggered Campaigns and Flows

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/13/2026 05:16AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/13/2026 03:11AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/13/2026 02:32AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/13/2026 02:13AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 03/13/2026 02:12AM

Team is currently working on investigating following impacted services in DC03
- Smart Trigger & Flow Campaigns
We apologize for inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.

Latest MoEngage outages

Dashboard 03 – Degraded Performance in Trigger-Based Flows - 14 days ago

[Dashboard-03] Delay in Ingestion Pipeline - 21 days ago

Dc03 | Data ingestion lag | Event processing - about 1 month ago

Dashboard 03 - Delay in Stats update - about 1 month ago

[Dashboard-03] Dashboard not loading - about 2 months ago

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