Outage in MoEngage
Dashboard 03 – Degraded Performance in Trigger-Based Flows
Resolved MinorIncident Report
We are currently experiencing degraded performance in our Trigger-Based Flows system. This is causing delays of up to 45 minutes in user entry and movement within Trigger-Based Flows.
Please note that Event-Triggered Campaigns remain unaffected.
Our team has fixed the issue and is actively monitoring the system. We apologize for the inconvenience and appreciate your patience as we work to resolve this.
Components affected
MoEngage Event Triggered Campaigns and FlowsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/31/2026 11:41AM
This incident has been resolved. The lag was observed from 06:45 UTC (12:15pm IST) to 11:30 UTC (05:00pm IST).
MONITORING
about 1 month ago - at 03/31/2026 11:11AM
We are currently experiencing degraded performance in our Trigger-Based Flows system. This is causing delays of up to 45 minutes in user entry and movement within Trigger-Based Flows.
Please note that Event-Triggered Campaigns remain unaffected.
Our team has fixed the issue and is actively monitoring the system. We apologize for the inconvenience and appreciate your patience as we work to resolve this.
Latest MoEngage outages
[Dashboard-02] Delay in Campaign Sending - 11 days ago
Dashboard 01 - Degraded Performance in Data Ingestion - 14 days ago
[Dashboard-03] Delay in Ingestion Pipeline - about 1 month ago
Dashboard-03 Service Impact -Smart Trigger and Flow Campaigns - about 2 months ago
Dc03 | Data ingestion lag | Event processing - about 2 months ago
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