Outage in MoEngage

Dashboard-03 : Degraded Performance in Stats Processing

Resolved Minor
July 12, 2025 - Started 4 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue causing degraded performance in our Stats system. This has resulted in delays of approximately 1 hour in updating campaign analytics and reports on the dashboard. Please note that campaign sending and triggers remain unaffected; only the updating of stats is impacted. Our team is working diligently to identify the root cause and restore normal functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
Components affected
MoEngage Campaign Stats

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/12/2025 03:13PM

This incident has been resolved.

MONITORING 4 months ago - at 07/12/2025 11:15AM

A fix has been implemented and we are monitoring the lag which is still approximately 1 hour and trending down.

INVESTIGATING 4 months ago - at 07/12/2025 09:14AM

We are currently investigating an issue causing degraded performance in our Stats system. This has resulted in delays of approximately 1 hour in updating campaign analytics and reports on the dashboard. Please note that campaign sending and triggers remain unaffected; only the updating of stats is impacted.

Our team is working diligently to identify the root cause and restore normal functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

Latest MoEngage outages

Dashboard 01 - Major Outage due to Cloud Service Provider - 16 days ago
Dc03 | Data ingestion lag | Impacts user updates, event ingestion and campaign stats - 2 months ago
[Dashboard-03] Dashboard services are down - 2 months ago
DC03 - Segmentation service have degraded performance leading to a delay in sending of one-time and periodic campaigns - 3 months ago
[DC-01] Lag in Periodic Segment Refresh - 6 months ago

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