Outage in MoEngage
Dashboard-03 : Degraded Performance in Stats Processing
Resolved MinorIncident Report
We are currently investigating an issue causing degraded performance in our Stats system. This has resulted in delays of approximately 1 hour in updating campaign analytics and reports on the dashboard. Please note that campaign sending and triggers remain unaffected; only the updating of stats is impacted.
Our team is working diligently to identify the root cause and restore normal functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
Components affected
MoEngage Campaign StatsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/12/2025 03:13PM
This incident has been resolved.
MONITORING
10 months ago - at 07/12/2025 11:15AM
A fix has been implemented and we are monitoring the lag which is still approximately 1 hour and trending down.
INVESTIGATING
10 months ago - at 07/12/2025 09:14AM
We are currently investigating an issue causing degraded performance in our Stats system. This has resulted in delays of approximately 1 hour in updating campaign analytics and reports on the dashboard. Please note that campaign sending and triggers remain unaffected; only the updating of stats is impacted.
Our team is working diligently to identify the root cause and restore normal functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
Latest MoEngage outages
[Dashboard-02] Delay in Campaign Sending - 11 days ago
Dashboard 01 - Degraded Performance in Data Ingestion - 15 days ago
Dashboard 03 – Degraded Performance in Trigger-Based Flows - about 1 month ago
[Dashboard-03] Delay in Ingestion Pipeline - about 1 month ago
Dashboard-03 Service Impact -Smart Trigger and Flow Campaigns - about 2 months ago
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