Outage in MoEngage

Dashboard-03 : Degraded Performance in Stats Processing

Resolved Minor
July 12, 2025 - Started 21 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue causing degraded performance in our Stats system. This has resulted in delays of approximately 1 hour in updating campaign analytics and reports on the dashboard. Please note that campaign sending and triggers remain unaffected; only the updating of stats is impacted. Our team is working diligently to identify the root cause and restore normal functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
Components affected
MoEngage Campaign Stats
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 07/12/2025 03:13PM

This incident has been resolved.

MONITORING 21 days ago - at 07/12/2025 11:15AM

A fix has been implemented and we are monitoring the lag which is still approximately 1 hour and trending down.

INVESTIGATING 21 days ago - at 07/12/2025 09:14AM

We are currently investigating an issue causing degraded performance in our Stats system. This has resulted in delays of approximately 1 hour in updating campaign analytics and reports on the dashboard. Please note that campaign sending and triggers remain unaffected; only the updating of stats is impacted.

Our team is working diligently to identify the root cause and restore normal functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

Latest MoEngage outages

[DC-01] Lag in Periodic Segment Refresh - 3 months ago
[Dashboard-02] Delay in processing User Updates - 4 months ago
Dashboard-03 Service Degradation - Stats, Smart Trigger and Flow Campaigns - 5 months ago
Dashboard-03 Service Degradation - 6 months ago
Dashboard-03 Service Degradation - Smart Trigger and Flow Campaigns - 6 months ago

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