Outage in MoEngage

[Dashboard-03] Dashboard services are down

Resolved Major
August 25, 2025 - Started 20 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have found an issue with one of our core services in DC3 experiencing a minor outage, due to which some of the dependent Analytics, Segmentation and Campaign services got affected. Our team has identified the issue and we are fixing it.
Components affected
MoEngage Dashboard MoEngage One-time & Periodic Campaigns - Mobile Push & Web Push MoEngage One-time & Periodic Campaigns - SMS MoEngage One-time & Periodic Campaigns - Email
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 08/25/2025 08:44AM

All the services are running as expected. We will work on identifying the root cause of the incident and take steps to prevent such kind of incidents in the future.

IDENTIFIED 20 days ago - at 08/25/2025 07:03AM

Campaign sending is affected by an hour, Our team is working on sending the pending campaigns in the next 30-60 minutes.

IDENTIFIED 20 days ago - at 08/25/2025 06:57AM

We are continuing to work on a fix for this issue.

IDENTIFIED 20 days ago - at 08/25/2025 06:56AM

We have found an issue with one of our core services in DC3 experiencing a minor outage, due to which some of the dependent Analytics, Segmentation and Campaign services got affected. Our team has identified the issue and we are fixing it.

Latest MoEngage outages

Dc03 | Data ingestion lag | Impacts user updates, event ingestion and campaign stats - 10 days ago
DC03 - Segmentation service have degraded performance leading to a delay in sending of one-time and periodic campaigns - about 1 month ago
Dashboard-03 : Degraded Performance in Stats Processing - 2 months ago
[DC-01] Lag in Periodic Segment Refresh - 5 months ago
[Dashboard-02] Delay in processing User Updates - 5 months ago

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