DC03 - Segmentation service have degraded performance leading to a delay in sending of one-time and periodic campaigns

Hi there,

The incident has been resolved, and all systems are back to normal operations. If you need any assistance or continue to experience issues, please feel free to reach out to our support team. We are here to ensure you receive the necessary support. We will internally do a post-mortem of the incident and take necessary actions (short-term and long-term) to avoid reoccurrence of the issue.

Best regards,
The MoEngage Team

Ongoing segmentation queries and running campaigns are functional now, and we are working on clearing backlog campaigns. We are currently monitoring our systems.

We've recently identified some delays in our segmentation query executions, which have affected the timely processing of one-time and periodic campaign executions, leading to a delay of up to 60 minutes. Please rest assured that our team is actively investigating this matter to resolve it as quickly as possible.

We appreciate your patience and understanding during this time and are committed to keeping you informed with regular updates as we make progress.

If you need any assistance or continue to experience issues, please feel free to reach out to our support team. We are here to ensure you receive the necessary support.

Thank you for your understanding.

Best regards,
The MoEngage Team