Outage in MongoDB
MongoDB Atlas BI Connector: Connections and queries fail
Resolved MajorIncident Report
Summary AI Generated
MongoDB Atlas for Government experienced a major outage where the Business Intelligence Connector failed completely, preventing users from connecting to and querying their BI Connectors for nearly 93 hours. The issue was identified on April 17th and resolved on April 21st after implementing a fix. While BI Connector functionality was unavailable, underlying cluster health remained unaffected and data stayed accessible through regular MongoDB clients.
We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time.
Underlying cluster health is not affected.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/21/2026 01:45PM
This incident has been resolved.
MONITORING
4 days ago - at 04/20/2026 07:17PM
A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.
IDENTIFIED
7 days ago - at 04/17/2026 08:24PM
We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors.
Cluster health is unaffected.
INVESTIGATING
7 days ago - at 04/17/2026 05:03PM
We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time.
Underlying cluster health is not affected.
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