Outage in Mono

Important: Scheduled Maintenance

Resolved Minor
September 10, 2025 - Started 3 days ago - Lasted about 18 hours
Official incident page

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Outage Details

We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025. During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono. We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Components affected
Mono BVN iGree Mono Account Linking Mono NIN Lookup Mono Account number lookup Mono Data retrieval Mono Balance enquiry Mono BVN Lookup Mono CAC Lookup Mono Mandate creation Mono Pay with Transfer Mono Mandate Authorization Mono DirectPay (Mobile & Internet banking) Mono Mandate Approval Mono Website Mono Portal Mono Account debit Mono Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/11/2025 07:00AM

This incident has been resolved.

INVESTIGATING 3 days ago - at 09/10/2025 01:28PM

We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.

During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.

We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.

Latest Mono outages

CAC Lookup Downtime - 1 day ago
NIBSS Direct Debit (Intermittent Downtime) - 2 days ago
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Direct Debit: Payments Stuck in Processing - 18 days ago
NIBSS Direct Debit (Intermittent Downtime) - 19 days ago

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