Outage in Monotype
Error rate increased on Enterprise
Resolved MajorIncident Report
Summary AI Generated
Monotype experienced a major incident with increased error rates affecting Enterprise services for 1.7 hours. All core components were impacted including DashBoard, Browse, Foundries, Font-Sync, WhatTheFont, Usage And Reports, Manage, MyLibrary, and Web Font Hosting. The engineering team identified and applied a fix, with all services returning to normal operation after monitoring confirmed system stability.
We’re aware of an issue currently affecting Enterprise services and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
Components affected
Monotype DashBoard Monotype Browse Monotype Foundries Monotype Font-Sync Monotype WhatTheFont Monotype Usage And Reports Monotype Manage Monotype MyLibrary Monotype Web Font HostingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/13/2026 11:02AM
The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.
MONITORING
4 days ago - at 04/13/2026 10:41AM
We have identified the issue. The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
INVESTIGATING
4 days ago - at 04/13/2026 09:39AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 04/13/2026 09:22AM
We’re aware of an issue currently affecting Enterprise services and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
Latest Monotype outages
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Error rate increased on Enterprise and Extensis Connect Login - about 2 months ago
Error rate increased on Enterprise Login - about 2 months ago
Error rate increased on Enterprise. - 2 months ago
Error rate increased on Enterprise. - 4 months ago
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