Outage in Monotype
Error rate increased on Extensis Connect Login
Resolved MajorIncident Report
Summary AI Generated
Extensis Connect experienced a major login outage lasting approximately 3 hours on July 2, 2026, preventing some customers from accessing the service. The root cause was identified and a fix was implemented, with services entering a monitoring phase before being fully restored. All systems returned to normal operation by 11:26 AM UTC.
We’re aware of an issue affecting Extensis Connect login for some of our customers and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
Components affected
Monotype loginTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/02/2026 11:26AM
The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.
MONITORING
about 1 month ago - at 07/02/2026 10:25AM
The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
IDENTIFIED
about 1 month ago - at 07/02/2026 09:19AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 07/02/2026 08:30AM
We’re aware of an issue affecting Extensis Connect login for some of our customers and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
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