Outage in Monta

OCPP Deployment / Deployering

Resolved Minor
January 16, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

The OCPP update we did earlier today has caused an issue that needs an instant resolution. We will therefore perform another update of our OCPP servers. After the deployment it can take up to an hour for some charge points to come back online. Most charge points will come online in a few minutes. For the next hour there might be increased response times in our system - we are heavily monitoring this as it progresses. The deployment will NOT affect ongoing charges. Danish / Dansk: Den OCPP opdatering vi rullede ud tidligere idag har medført et problem der kræver en øjeblikkelig løsning. Vi opdaterer derfor vores OCPP servere endnu engang. Efter opdatering kan det tage op imod en time for nogle enkelte lade standere at komme online igen. De fleste lade standere kommer dog online indenfor få minutter. Der kan i op til en time efter dette være en vis øget svartid i vores system - vi overvåger vores system intensivt i denne periode. Opdateringen påvirker IKKE igangværende opladninger.
Components affected
Monta App Monta API Monta OCPP
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/16/2024 03:37PM

All our systems are running normally after the last release.

Dansk/Danish
Alle systemer kører nu normalt efter vores sidste release

INVESTIGATING about 1 year ago - at 01/16/2024 02:36PM

The OCPP update we did earlier today has caused an issue that needs an instant resolution. We will therefore perform another update of our OCPP servers. After the deployment it can take up to an hour for some charge points to come back online. Most charge points will come online in a few minutes.

For the next hour there might be increased response times in our system - we are heavily monitoring this as it progresses.

The deployment will NOT affect ongoing charges.

Danish / Dansk:
Den OCPP opdatering vi rullede ud tidligere idag har medført et problem der kræver en øjeblikkelig løsning. Vi opdaterer derfor vores OCPP servere endnu engang. Efter opdatering kan det tage op imod en time for nogle enkelte lade standere at komme online igen. De fleste lade standere kommer dog online indenfor få minutter.

Der kan i op til en time efter dette være en vis øget svartid i vores system - vi overvåger vores system intensivt i denne periode.

Opdateringen påvirker IKKE igangværende opladninger.

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