Outage in Monta

SMS Verification Service Downtime

Resolved Minor
May 09, 2024 - Started 8 months ago - Lasted 6 days
Official incident page

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Outage Details

We have discovered an issue with our SMS service for verification when logging into the app at 16:00 CET. This issue prevented customers from being able to log in via SMS authentication. However, you can still log in using SSO, Apple ID, Outlook, or email. We have also identified that our cloud communication service provider - Twilio, has reported incidents on their status page. While we are investigating the matter ourselves, we are also closely monitoring the status pages from Twilio. You may visit https://status.twilio.com/ to keep yourself updated. We are working to resolve the issue quickly. Please use the workaround provided to log in and sorry for the inconvenience.
Components affected
Monta App Monta Web Portal
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/15/2024 06:15PM

This incident has been resolved.

MONITORING 8 months ago - at 05/10/2024 03:31PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 05/10/2024 12:52PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 05/09/2024 03:26PM

We have discovered an issue with our SMS service for verification when logging into the app at 16:00 CET. This issue prevented customers from being able to log in via SMS authentication. However, you can still log in using SSO, Apple ID, Outlook, or email.

We have also identified that our cloud communication service provider - Twilio, has reported incidents on their status page. While we are investigating the matter ourselves, we are also closely monitoring the status pages from Twilio. You may visit https://status.twilio.com/ to keep yourself updated.

We are working to resolve the issue quickly. Please use the workaround provided to log in and sorry for the inconvenience.

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