Outage in Monta

Charge Points Disconnection Issue

Resolved Minor
October 08, 2024 - Started 2 months ago - Lasted about 16 hours
Official incident page

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Outage Details

At 13:50, we experienced a brief network hiccup that caused a large number of charge points to temporarily lose connection. Most charge points automatically reconnected within 30 minutes. However, some, particularly brands such as ABB, may take a few hours longer to reconnect. It's also worth trying to power-cycle the units, in case they do not connect within a few hours. We are actively monitoring the situation. Thank you for your patience and understanding.
Components affected
Monta OCPP
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/09/2024 06:56AM

This incident has been resolved.

MONITORING 2 months ago - at 10/08/2024 02:50PM

At 13:50, we experienced a brief network hiccup that caused a large number of charge points to temporarily lose connection. Most charge points automatically reconnected within 30 minutes. However, some, particularly brands such as ABB, may take a few hours longer to reconnect. It's also worth trying to power-cycle the units, in case they do not connect within a few hours.

We are actively monitoring the situation. Thank you for your patience and understanding.

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