Outage in Moonami Platform
Intermittent 503 and dataroot errors
Resolved Minor
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Outage Details
On Saturday 8/28, a configuration issue on a new application server caused a process to consume too much memory, which resulted in intermittent 503 and "dataroot not accessible" errors. We have identified the root cause of that configuration issue and addressed it across our platform.
Additionally, we are working on a system for our load balancer to avoid directing traffic to servers that are throwing these types of errors. We hope to have this rolled out by the end of the week.
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RESOLVED
about 4 years ago - at 08/30/2021 12:32PM
On Saturday 8/28, a configuration issue on a new application server caused a process to consume too much memory, which resulted in intermittent 503 and "dataroot not accessible" errors. We have identified the root cause of that configuration issue and addressed it across our platform.
Additionally, we are working on a system for our load balancer to avoid directing traffic to servers that are throwing these types of errors. We hope to have this rolled out by the end of the week.
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