Outage in MoonPay
Delays in New Customer Document Verification
Resolved MinorIncident Report
We are currently experiencing delays in our document verification process for new customers. We have identified the cause and are actively working on a resolution. Existing customers are unaffected.
Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/22/2025 10:16AM
The previous delays affecting new customer document verification have been resolved. All systems are operating normally.
IDENTIFIED
11 months ago - at 05/22/2025 09:45AM
We are currently experiencing delays in our document verification process for new customers. We have identified the cause and are actively working on a resolution. Existing customers are unaffected.
Latest MoonPay outages
Maintenance - ApplePay - 5 days ago
Elevated failure rate on swap transactions - 11 days ago
Column Bank Fraud Group - about 1 month ago
Offramp delivery is delayed - 2 months ago
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