Outage in MoonPay

MoonPay App Polygon Balances Not Loading

Resolved Minor

July 30, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are having issues loading all EVM compatible chain balances in the MoonPay App. We have identified the cause and are working on a fix.

Latest Updates ( sorted recent to last )

IDENTIFIED 9 months ago - at 07/30/2025 12:36PM

We are aware of an issue with loading assets on Polygon in the MoonPay App. This does not impact any other chains.

IDENTIFIED 9 months ago - at 07/30/2025 12:06PM

We are having issues loading all EVM compatible chain balances in the MoonPay App. We have identified the cause and are working on a fix.

Latest MoonPay outages

Maintenance - ApplePay - 5 days ago

Onramp & Offramp delivery of some crypto assets is delayed - 11 days ago

Elevated failure rate on swap transactions - 11 days ago

Column Bank Fraud Group - about 1 month ago

Offramp delivery is delayed - 2 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook