Outage in MoonPay
BTC Balances are not loading on the app
Resolved MajorIncident Report
We've spotted that something has gone wrong. We're currently investigating the issue while working with our balances provider, and will provide an update soon.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/20/2025 10:03PM
BTC balances displaying on the app have been restored.
IDENTIFIED
1 day ago - at 10/20/2025 09:35PM
We've spotted that something has gone wrong. We're currently investigating the issue while working with our balances provider, and will provide an update soon.
Latest MoonPay outages
Issues affecting login to Moonpay - about 12 hours ago
Some features may be unavailable or degraded - 2 days ago
Processing of some transactions is delayed - 5 days ago
Issue displaying Tron balances - 9 days ago
Onramp delivery of some crypto assets is delayed - 11 days ago
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