Outage in MoonPay
Issues with MoonPay App user balances
Resolved MinorIncident Report
We are currently investigating an issue where some users may see incorrect or missing balance information in their MoonPay accounts.
Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers.
Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 10/27/2025 02:41PM
The issue was identified and fixed.
IDENTIFIED
5 months ago - at 10/27/2025 01:48PM
We are currently investigating an issue where some users may see incorrect or missing balance information in their MoonPay accounts.
Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers.
Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.
Latest MoonPay outages
Column Bank Fraud Group - 14 days ago
Offramp delivery is delayed - about 1 month ago
Unable to view token details - about 2 months ago
Interac Processing Delays - about 2 months ago
Onramp delivery of some crypto assets is delayed - 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
