Outage in MoonPay
Issues with MoonPay App user balances
Resolved MinorIncident Report
We are currently investigating an issue where some users may see incorrect or missing balance information in their MoonPay accounts.
Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers.
Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/27/2025 02:41PM
The issue was identified and fixed.
IDENTIFIED
4 days ago - at 10/27/2025 01:48PM
We are currently investigating an issue where some users may see incorrect or missing balance information in their MoonPay accounts.
Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers.
Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.
Latest MoonPay outages
Offramp delivery is delayed - 6 days ago
Issues affecting login to Moonpay - 9 days ago
BTC Balances are not loading on the app - 11 days ago
Some features may be unavailable or degraded - 11 days ago
Processing of some transactions is delayed - 14 days ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
