Outage in MoonPay

App freezes while buying tokens with a memo/tag

Resolved Minor
October 31, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

Incident Report

We've spotted the App freezes when buying tokens that support a memo tag. We're currently investigating the issue, and will provide an update soon. You can use buy.moonpay.com in the meantime.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/31/2025 05:36PM

The issue is now fixed 🎃

IDENTIFIED 4 days ago - at 10/31/2025 05:09PM

We detected the issue and are now deploying a fix.

INVESTIGATING 4 days ago - at 10/31/2025 04:59PM

We've spotted the App freezes when buying tokens that support a memo tag. We're currently investigating the issue, and will provide an update soon. You can use buy.moonpay.com in the meantime.

Latest MoonPay outages

Notification & deep-link issues - about 5 hours ago
Sell Transaction Delays - 4 days ago
Issues with MoonPay App user balances - 8 days ago
Offramp delivery is delayed - 10 days ago
Issues affecting login to Moonpay - 14 days ago

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