Outage in MoonPay

App freezes while buying tokens with a memo/tag

Resolved Minor

October 31, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We've spotted the App freezes when buying tokens that support a memo tag. We're currently investigating the issue, and will provide an update soon. You can use buy.moonpay.com in the meantime.

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/31/2025 05:36PM

The issue is now fixed 🎃

IDENTIFIED 5 months ago - at 10/31/2025 05:09PM

We detected the issue and are now deploying a fix.

INVESTIGATING 5 months ago - at 10/31/2025 04:59PM

We've spotted the App freezes when buying tokens that support a memo tag. We're currently investigating the issue, and will provide an update soon. You can use buy.moonpay.com in the meantime.

Latest MoonPay outages

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Interac Processing Delays - about 2 months ago

Onramp delivery of some crypto assets is delayed - 2 months ago

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