Outage in MoonPay

Issues loading Balances on MoonPay app

Resolved Minor
November 06, 2025 - Started about 15 hours ago - Lasted 44 minutes
Official incident page

Incident Report

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 11/06/2025 02:55PM

The issue has been fixed. Loading balances is now back to normal.

MONITORING about 15 hours ago - at 11/06/2025 02:15PM

The issue should now be fixed - all balances should load fine now. We'll keep monitoring the changes.

IDENTIFIED about 15 hours ago - at 11/06/2025 02:12PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

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