Outage in MoonPay

Transaction processing is delayed

Resolved Minor
November 14, 2025 - Started about 8 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Due to a third party issue we are experiencing some delays in transaction processing. We are investigating this issue and we will provide more updates.
Components affected
MoonPay Widget
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 11/14/2025 03:08PM

We saw delays from our Travel Rule compliance provider Notabene for a period of time. We are no longer seeing delays and all transactions caught in this issue have now been processed correctly.

IDENTIFIED about 8 hours ago - at 11/14/2025 12:30PM

Due to a third party issue we are experiencing some delays in transaction processing. We are investigating this issue and we will provide more updates.

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