St Louis Area AT&T Outage

This incident has been resolved.

Services have been restored after repair of a facility network device for the vendor. I have will monitor the situation until EOB today.

A Field technician has identified a defective card in a facility device. Repair is in lieu of receiving a replacement part a considerable distance away.

All sites offline for about 25 minutes. AT&T has been notified.

confirmation, repairs are completed. monitoring overnight

no updates have given, still awaiting repair status.

A technician has been dispatched out to replace faulty network part (unspecified). No ETR given.

awaiting assignment to tester for an equipment failure, no ETR given.

AT&T Escalation Manager reached out to me this morning. Issue related to a facility outage on the ATT side. Still under investigation.

Issue has been escalated to level 3. AT&T has engaged a specialist team to investigate the outage. No ETR given.

nothing new to report. Issue is at level 2 escalation.

A specialist team has been engaged as investigation continues.

AT&T's 10Gig aggregation circuit is currently offline. All tenants on this circuit are offline as the handoff from AT&T on St Louis TE0/0/0/0 to MOREnet is down. A ticket has been made and investigation is underway to identify the issue at hand. Updates provided as given.