Brightspeed Outage #507390367

This incident has been resolved.

We are continuing to work on a fix for this issue.

The technicians are working on the case after determining that all of the splices were bad. Network Operations is monitoring alarms as work continues

The fiber repair crew has located a frozen splice case at the fault point and is actively working to restore service.

no all clear given as they are still investigating a fiber cut in the area.

Brightspeed is reporting a fiber fault, however our sites recovered shortly after crews arrived at central office. As I have not received an all clear from the vendor, I will place us in monitoring mode until I hear otherwise.

Field Operations has arrived at the Schell central office to conduct light level testing to determine the source of the service disruption

A technician has been dispatched to the fault location to investigate and identify the root cause of the issue. An estimated time of arrival is not available at this time.

Sites:
NE Vernon SD

Description:
THere is a service disruption in Rockville, MO. The Brightspeed Network Operations Center (NOC) is actively engaged in diagnosing the problem to ascertain its cause. Will provide updates as given.