Outage in Mosaic

Acknowledgement of Access Issue in Mosaic

Resolved Major
July 08, 2024 - Started 4 months ago - Lasted 33 minutes
Official incident page

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Outage Details

We have recently been made aware of an issue where some users are experiencing difficulties accessing or logging into our application. We understand the inconvenience and frustration this may cause, and we sincerely apologize for any disruption this may have brought to your activities. Our technical team is already investigating the cause of this problem and is working tirelessly to rectify the issue as quickly as possible. Our primary goal is to ensure seamless and uninterrupted service to all of our users. In the meantime, if you encounter any difficulties or need further assistance, please don't hesitate to reach out to our Support Team at support@mosaicapp.com.
Components affected
Mosaic Resource Planning Portal
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/08/2024 07:43PM

Access to https://projects.mosaicapp.com has been restored for users.

IDENTIFIED 4 months ago - at 07/08/2024 07:28PM

https://projects.mosaicapp.com might not be available for all users in US regions

INVESTIGATING 4 months ago - at 07/08/2024 07:19PM

We have recently been made aware of an issue where some users are experiencing difficulties accessing or logging into our application. We understand the inconvenience and frustration this may cause, and we sincerely apologize for any disruption this may have brought to your activities.

Our technical team is already investigating the cause of this problem and is working tirelessly to rectify the issue as quickly as possible. Our primary goal is to ensure seamless and uninterrupted service to all of our users.

In the meantime, if you encounter any difficulties or need further assistance, please don't hesitate to reach out to our Support Team at support@mosaicapp.com.

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