Outage in Moveworks

Moveworks AI Assistant Creator Studio Path Failures

Resolved Minor
April 08, 2025 - Started 21 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue where some users are receiving the error message: "Looks like I am having some trouble responding to you now. Please try again later - usually, I bounce back quickly" when interacting with specific buttons served by the AI Assistant. This issue specifically affects any Creator Studio Path containing multiple choice type slots with the "explicit questions" feature enabled. Our team has located the root cause of this problem and is actively working on a fix. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as we make progress.
Components affected
Moveworks Paths Workspace
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 04/08/2025 07:05PM

This incident has been resolved.

MONITORING 21 days ago - at 04/08/2025 06:31PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 21 days ago - at 04/08/2025 05:37PM

We have identified an issue where some users are receiving the error message: "Looks like I am having some trouble responding to you now. Please try again later - usually, I bounce back quickly" when interacting with specific buttons served by the AI Assistant. This issue specifically affects any Creator Studio Path containing multiple choice type slots with the "explicit questions" feature enabled. Our team has located the root cause of this problem and is actively working on a fix. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as we make progress.

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