Outage in Moveworks

Jira Cloud Channel Resolver Ticket Syncing Degradation

Resolved Minor
June 05, 2025 - Started 8 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We're currently investigating an issue affecting the Channel Resolver Ticket Syncing feature. Comments added in Jira tickets are not syncing to the corresponding Slack threads. However, syncing from Slack to Jira remains fully functional. This issue is limited to Jira Cloud and does not impact Jira Server users. Our team is actively investigating the issue and will share updates as soon as possible.
Components affected
Moveworks Channel Resolver
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 06/06/2025 04:19AM

This incident has been resolved.

MONITORING 8 days ago - at 06/06/2025 12:30AM

We've identified the root cause of the issue and implemented a fix. We are currently monitoring the results.
Thanks for your patience.

INVESTIGATING 8 days ago - at 06/05/2025 10:12PM

We're currently investigating an issue affecting the Channel Resolver Ticket Syncing feature. Comments added in Jira tickets are not syncing to the corresponding Slack threads. However, syncing from Slack to Jira remains fully functional.

This issue is limited to Jira Cloud and does not impact Jira Server users.

Our team is actively investigating the issue and will share updates as soon as possible.

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