Outage in Moveworks

Issues with Ticketing Actions in Moveworks JIRA Integration

Minor
August 28, 2025 - Started 9 days ago
Official incident page

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Outage Details

We are currently experiencing an issue with the JIRA integration, where users may encounter failures or not receive confirmations or notifications related to ticketing actions. Our team is actively working to resolve this problem and restore full functionality as quickly as possible. We apologize for any inconvenience and greatly appreciate your patience and understanding during this time. Impacted Regions: All
Components affected
Moveworks Concierge
Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 09/05/2025 01:24PM

The issue has been resolved for the majority of affected customers, and we are continuing to monitor the situation. Thank you for your continued patience and understanding.

MONITORING 4 days ago - at 09/02/2025 11:24AM

We are continuing to monitor for any further issues. We will keep you posted on the progress. We appreciate your cooperation and patience in the meantime.

MONITORING 5 days ago - at 09/01/2025 01:40PM

A fix has been implemented, and we are currently monitoring the results. We will provide further updates as progress continues.

IDENTIFIED 8 days ago - at 08/29/2025 07:41PM

Our engineering team is continuing to work on a fix for the issues.

We will post another update as soon as more information is available. We appreciate your continued patience.

IDENTIFIED 9 days ago - at 08/28/2025 09:50PM

We are actively working on a solution for this issue. Thank you for your patience.

IDENTIFIED 9 days ago - at 08/28/2025 05:14PM

We are currently experiencing an issue with the JIRA integration, where users may encounter failures or not receive confirmations or notifications related to ticketing actions. Our team is actively working to resolve this problem and restore full functionality as quickly as possible. We apologize for any inconvenience and greatly appreciate your patience and understanding during this time.

Impacted Regions: All

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