Outage in Moveworks

Forms Ingestion Degradation

Resolved Minor
October 06, 2025 - Started about 1 month ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently investigating an issue affecting our form ingestion pipeline. As a result, some customers may notice that recent updates made to forms are not appearing in the AI Assistant. We sincerely apologize for any inconvenience and are working diligently to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Components affected
Moveworks Smart Forms

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/07/2025 10:59AM

This incident has been resolved.
We appreciate your patience and cooperation while we worked to resolve this matter.

IDENTIFIED about 1 month ago - at 10/07/2025 01:42AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 10/06/2025 10:10PM

The root cause has been identified, and we are actively deploying a fix. We’ll share updates as soon as the resolution is confirmed.

INVESTIGATING about 1 month ago - at 10/06/2025 08:33PM

We are currently investigating an issue affecting our form ingestion pipeline. As a result, some customers may notice that recent updates made to forms are not appearing in the AI Assistant.

We sincerely apologize for any inconvenience and are working diligently to identify the root cause. We will provide updates as soon as more information becomes available.

Thank you for your patience and understanding.

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