Outage in Moveworks

Notification Delays via AI Assistant

Resolved Minor

January 28, 2026 - Started 18 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue where some users may be experiencing delays in notifications through the AI Assistant. This may impact ticketing, triage, employee comms, and other notifications. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available. Thank you for your understanding.

Components affected

Moveworks Concierge Moveworks Triage Moveworks Employee Communications

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Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 01/28/2026 08:40PM

This incident has been resolved. Thanks again for you patience and understanding.

MONITORING 18 days ago - at 01/28/2026 06:14PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 18 days ago - at 01/28/2026 04:19PM

We are currently investigating an issue where some users may be experiencing delays in notifications through the AI Assistant. This may impact ticketing, triage, employee comms, and other notifications.

Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience.

We will provide updates as more information becomes available.

Thank you for your understanding.

Latest Moveworks outages

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Intermittent Ticket Submission Failures - about 2 months ago

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