Outage in Moveworks

SSO Login Issue Affecting My Moveworks Portal

Resolved Major

January 21, 2026 - Started 25 days ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue preventing users from signing in to the My Moveworks portal. This appears to be affecting customers who use Ping Identity for authentication. We sincerely apologize for the inconvenience and are actively working to resolve the issue. We will provide updates as more information becomes available.

Components affected

Moveworks Paths Workspace Moveworks Queries Workspace Moveworks Events Workspace

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Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 01/21/2026 06:02PM

The issue has been fully resolved, and users should now be able to sign in to the My Moveworks portal using SSO normally. If you continue to experience problems, please contact support.

MONITORING 25 days ago - at 01/21/2026 05:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 25 days ago - at 01/21/2026 05:04PM

We are now also observing that this issue is impacting customers using non Ping Identity SSO providers as well. Our engineering teams are continuing to investigate and remediate the root cause.

IDENTIFIED 25 days ago - at 01/21/2026 04:46PM

We have identified an issue preventing users from signing in to the My Moveworks portal. This appears to be affecting customers who use Ping Identity for authentication.
We sincerely apologize for the inconvenience and are actively working to resolve the issue. We will provide updates as more information becomes available.

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