Outage in Moveworks

AI Assistant Unresponsive in Microsoft Teams (App Store)

Resolved Major

March 18, 2026 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue where the AI Assistant in the Microsoft Teams App Store is not responding to users. Our team is actively investigating and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available

Components affected

Moveworks Microsoft Teams

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/18/2026 05:50PM

We’re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support.

MONITORING about 2 months ago - at 03/18/2026 05:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/18/2026 05:08PM

We have identified the root cause of the issue and are currently in the process of deploying a fix.

Our team is actively pushing the necessary changes to restore full functionality for affected users. We will provide another update once the deployment is complete.

Thank you for your continued patience.

IDENTIFIED about 2 months ago - at 03/18/2026 04:40PM

We have identified an issue where the AI Assistant in the Microsoft Teams App Store is not responding to users.

Our team is actively investigating and working to resolve this as quickly as possible.

We appreciate your patience and will share updates as soon as more information becomes available

Latest Moveworks outages

Embedded AI Assistant Degradation - 17 days ago

AI Assistant Outage on Microsoft Teams - about 2 months ago

AI Assistant on Microsoft Teams Degradation - 3 months ago

Issues with AI Assistant responses - 3 months ago

Notification Delays via AI Assistant - 3 months ago

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