Outage in Moveworks

Jira ITSM – Intermittent Update and Resolution Failures

Resolved Minor

June 18, 2026 - Started 3 days ago - Lasted about 8 hours
Official incident page

Incident Report

We're aware of an issue affecting Jira ITSM customers where tickets are not being automatically updated or resolved via the assistant. This is occurring intermittently during the ticket finalization step. Our team has identified the root cause and is deploying a hotfix. We appreciate your patience and will provide a follow-up update once this has been fully resolved.

Components affected

Moveworks Concierge

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 06/18/2026 08:31PM

This incident has been resolved.

MONITORING 3 days ago - at 06/18/2026 03:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 06/18/2026 12:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 06/18/2026 12:57PM

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