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Outage in Moveworks

AI Assistant Answers Degradation

Resolved Minor
June 05, 2026 - Started 16 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where the assistant is not serving answers from knowledge articles. We will provide updates as the investigation progresses.
Components affected
Moveworks Answers

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 06/05/2026 02:59PM

This incident has been resolved.

MONITORING 16 days ago - at 06/05/2026 02:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 16 days ago - at 06/05/2026 01:32PM

We are seeing some improvement, but failures are still occurring. We are actively working on a fix and will continue to provide updates.

INVESTIGATING 16 days ago - at 06/05/2026 01:08PM

We are currently investigating an issue where the assistant is not serving answers from knowledge articles. We will provide updates as the investigation progresses.

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