Outage in Moveworks

AI Assistant Response Degradation in Microsoft Teams

Resolved Major
October 27, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We’re currently experiencing an issue where some users are facing failures or delays when interacting with the AI assistant. Our team is actively investigating and working to restore normal service as soon as possible. Thank you for your patience.
Components affected
Moveworks Microsoft Teams

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/27/2025 03:27PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/27/2025 01:42PM

The AI Assistant’s performance has stabilized and we’re no longer seeing errors. We are continuing to monitor closely for any further issues. Thank you for your continued patience.

INVESTIGATING about 2 months ago - at 10/27/2025 01:25PM

We’ve confirmed that the issue appears specific to customers using the AI assistant in Microsoft Teams. The assistant’s performance has stabilized, but our team is continuing to investigate the underlying cause. Thank you for your patience.

INVESTIGATING about 2 months ago - at 10/27/2025 01:15PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/27/2025 01:14PM

We’re currently experiencing an issue where some users are facing failures or delays when interacting with the AI assistant. Our team is actively investigating and working to restore normal service as soon as possible. Thank you for your patience.

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