Outage in Moveworks

Intermittent Ticket Submission Failures

Resolved Minor
December 30, 2025 - Started 12 days ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an issue that is impacting some customers during ticket creation: although tickets are being created successfully, the process is failing when we attempt to fetch the ticket, resulting in the error “Unsupported Ticket type for reference ID …” and preventing the submission from completing. We apologize for the inconvenience this is causing, and our team is actively working on a fix to restore normal ticketing functionality as quickly as possible. Impacted Regions: US, EU, CA, AU
Components affected
Moveworks Concierge

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 12/31/2025 02:00AM

Our engineering team has deployed a hot fix to resolve the issue affecting ticket submissions. The incident should now be resolved. We appreciate your patience and apologize for the inconvenience.

IDENTIFIED 12 days ago - at 12/30/2025 09:35PM

We have identified an issue that is impacting some customers during ticket creation: although tickets are being created successfully, the process is failing when we attempt to fetch the ticket, resulting in the error “Unsupported Ticket type for reference ID …” and preventing the submission from completing. We apologize for the inconvenience this is causing, and our team is actively working on a fix to restore normal ticketing functionality as quickly as possible.

Impacted Regions: US, EU, CA, AU

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