Outage in Moveworks

Live Agent Message Brokering Degradation

Resolved Minor
November 05, 2025 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

We’re currently investigating an issue affecting our AI Assistants’ live agent message brokering feature. At this time, the issue appears to be isolated to live agent chats initiated through the Embedded AI Assistant. We’ll provide updates as soon as we have more information. Thank you for your patience.
Components affected
Moveworks for Web

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Latest Updates ( sorted recent to last )
RESOLVED about 24 hours ago - at 11/05/2025 10:18PM

This incident has been resolved.

MONITORING 1 day ago - at 11/05/2025 08:11PM

A fix has been implemented: we rolled back the changes that caused the issue and the service is now returning to normal. We are actively monitoring to ensure stability. Thanks again for your patience.

IDENTIFIED 1 day ago - at 11/05/2025 04:35PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 11/05/2025 03:57PM

We’re currently investigating an issue affecting our AI Assistants’ live agent message brokering feature. At this time, the issue appears to be isolated to live agent chats initiated through the Embedded AI Assistant.

We’ll provide updates as soon as we have more information. Thank you for your patience.

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