Outage in Moveworks
ServiceNow KB Articles / Forms Inaccessible in Moveworks AI Assistant
Resolved Minor
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Outage Details
We've identified an issue where some users are unable to access ServiceNow Knowledge articles or Forms through the Moveworks AI Assistant. We're sorry for the inconvenience and are working to fix it.
Thank you for your patience!
Components affected
Moveworks AnswersLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 08/20/2025 08:13PM
We're pleased to inform you that the issue affecting access to Service Now Knowledge articles or forms through the Moveworks AI Assistant has been resolved.
We appreciate your patience and understanding during this time. If you continue to experience any issues, please reach out to our support team.
IDENTIFIED
about 2 months ago - at 08/20/2025 07:05PM
We've identified an issue where some users are unable to access ServiceNow Knowledge articles or Forms through the Moveworks AI Assistant. We're sorry for the inconvenience and are working to fix it.
Thank you for your patience!
Latest Moveworks outages
Forms Ingestion Degradation - 3 days ago
Insights Dashboards Unavailable - 8 days ago
Ticket Polling Failures - 29 days ago
Moveworks AI Assistant Failures - about 1 month ago
Issues with Ticketing Actions in Moveworks JIRA Integration - about 1 month ago
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