Outage in Moveworks

AI Assistant Response Quality Degradation

Resolved Major
August 13, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue affecting AI Assistant, which is causing slow response times and timeouts for some users. We understand the impact this has on your operations and are working diligently to resolve the issue as quickly as possible. We will provide updates as soon as more information is available. Thank you for your patience and understanding.
Components affected
Moveworks Next-Generation Copilot

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/13/2025 04:09PM

This incident has been resolved. Thank you for your patience.

Duration: 7:20 AM PST - 8:18 AM PST
Impacted Region: US

MONITORING 3 months ago - at 08/13/2025 03:23PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 08/13/2025 03:06PM

We are currently investigating an issue affecting AI Assistant, which is causing slow response times and timeouts for some users. We understand the impact this has on your operations and are working diligently to resolve the issue as quickly as possible. We will provide updates as soon as more information is available. Thank you for your patience and understanding.

Latest Moveworks outages

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Access Redirect Issue at My Moveworks Portal - 3 days ago
Agent Studio Degradation - 7 days ago
AI Assistant Response Degradation in Microsoft Teams - 10 days ago
Forms Ingestion Degradation - about 1 month ago

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