Outage in Moveworks
Intermittent JIRA related Failures in Moveworks AI Assistant
Resolved Minor
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Outage Details
We have identified an issue affecting JIRA customers, where users may receive intermittent failure messages from the AI Assistant. These failures occur when the AI Assistant encounters a problem while attempting to fetch a ticket from JIRA. This issue could impact multiple features, including software access, concierge, channel resolver, and account access.
Currently, the issue appears to be external, but our team is actively working to mitigate its impact from our end. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated as we make progress.
Components affected
Moveworks Software Access Moveworks Account Access Moveworks Channel Resolver Moveworks ConciergeLatest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 06/11/2025 03:35PM
This incident has been resolved.
MONITORING
12 days ago - at 06/11/2025 05:24AM
We are continuing to monitor for any further issues.
MONITORING
12 days ago - at 06/11/2025 01:23AM
A fix has been implemented and we are currently monitoring the results.
IDENTIFIED
12 days ago - at 06/10/2025 11:20PM
We are continuing to work on a fix for this issue.
IDENTIFIED
12 days ago - at 06/10/2025 10:15PM
We have identified an issue affecting JIRA customers, where users may receive intermittent failure messages from the AI Assistant. These failures occur when the AI Assistant encounters a problem while attempting to fetch a ticket from JIRA. This issue could impact multiple features, including software access, concierge, channel resolver, and account access.
Currently, the issue appears to be external, but our team is actively working to mitigate its impact from our end. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated as we make progress.
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