Outage in Moveworks

Potential Impact on AI Assistant Access via Slack

Resolved Minor
May 12, 2025 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We want to inform you that there is a current outage affecting Slack, which may impact your ability to access the AI assistant through the Slack platform. According to Slack's status update, users are experiencing issues connecting to Slack, including difficulties loading threads and sending messages, due to backend database routing issues causing error spikes across many Slack features. This may result in difficulties booting the Slack client and messages to and from the AI assistant failing to send. Slack is actively working to identify and resolve the routing issues and is closely monitoring error rates. For more details on the Slack outage, please refer to their status page: https://slack-status.com/2025-05/7b32241eb41a54aa We appreciate your patience and understanding as Slack works to resolve these issues, and we will continue to monitor the situation and provide updates as necessary.
Components affected
Moveworks Slack Connections
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 05/13/2025 12:29AM

Slack has confirmed that the issue impacting their services has now been resolved. Users should no longer experience difficulties accessing the AI assistant via Slack, and all functionalities should be operating normally. We appreciate your patience and understanding during this time.

IDENTIFIED 10 days ago - at 05/12/2025 11:21PM

We want to inform you that there is a current outage affecting Slack, which may impact your ability to access the AI assistant through the Slack platform. According to Slack's status update, users are experiencing issues connecting to Slack, including difficulties loading threads and sending messages, due to backend database routing issues causing error spikes across many Slack features. This may result in difficulties booting the Slack client and messages to and from the AI assistant failing to send.

Slack is actively working to identify and resolve the routing issues and is closely monitoring error rates. For more details on the Slack outage, please refer to their status page: https://slack-status.com/2025-05/7b32241eb41a54aa

We appreciate your patience and understanding as Slack works to resolve these issues, and we will continue to monitor the situation and provide updates as necessary.

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