Outage in Moveworks
Live Agent Chat Degradation
Resolved MajorIncident Report
We have identified an issue where Live Agent Chat is not functioning for some users. Affected users are unable to be handed off to a live agent and may encounter an error when attempting to do so. We apologize for the inconvenience and are actively working to resolve this. Updates will be provided as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/12/2026 08:55PM
This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.
IDENTIFIED
about 1 month ago - at 05/12/2026 08:35PM
We have identified an issue where Live Agent Chat is not functioning for some users. Affected users are unable to be handed off to a live agent and may encounter an error when attempting to do so. We apologize for the inconvenience and are actively working to resolve this. Updates will be provided as they become available.
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