Outage in Moxion

Degraded Playback in Chrome, Edge and Desktop Apps

Resolved Minor
September 06, 2022 - Started over 3 years ago
Official incident page

Incident Report

An issue with a DRM service provider is resulting in degraded playback capabilities in the Chrome and Edge browsers, as well as our downloadable desktop apps for macOS and Windows. We recommend using Safari or apps that are native to Apple's ecosystem (iPhone, iPad, Apple TV) for playback until the service provider is able to resolve the issue.

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 09/06/2022 11:56PM

Our upstream DRM service provider has resolved the issue with their license servers in all regions.
(Sep 6, 23:45 UTC from https://status.drmtoday.com/)

MONITORING over 3 years ago - at 09/06/2022 11:32PM

Our upstream DRM service provider is actively working to address the issue. We will continue to monitor for changes to the service.

IDENTIFIED over 3 years ago - at 09/06/2022 10:36PM

An issue with a DRM service provider is resulting in degraded playback capabilities in the Chrome and Edge browsers, as well as our downloadable desktop apps for macOS and Windows.

We recommend using Safari or apps that are native to Apple's ecosystem (iPhone, iPad, Apple TV) for playback until the service provider is able to resolve the issue.

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