Outage in Mozilla VPN

Windows Upgrade 2.8.3: White Screen

Resolved Minor
May 23, 2022 - Started over 3 years ago - Lasted 4 months
Official incident page

Incident Report

Some Windows users who have upgraded to Mozilla VPN version 2.8.3 are running into a white screen and are unable to access most of the features when launching the VPN. Installing the application on older hardware can cause this issue. For a workaround: https://support.mozilla.org/en-US/kb/why-do-i-see-white-screen-after-updating-mozilla-v283

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 06/09/2022 04:39PM

Users who are updating to 2.8.4 are no longer experiencing this issue.

MONITORING over 3 years ago - at 05/23/2022 08:45PM

Some Windows users who have upgraded to Mozilla VPN version 2.8.3 are running into a white screen and are unable to access most of the features when launching the VPN. Installing the application on older hardware can cause this issue. For a workaround: https://support.mozilla.org/en-US/kb/why-do-i-see-white-screen-after-updating-mozilla-v283

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