Outage in Mozilla VPN

Issue with upstream provider

Resolved Major
March 15, 2023 - Started almost 2 years ago - Lasted about 21 hours
Official incident page

IsDown continuously monitors the Mozilla VPN status page and multiple sources to provide up-to-date information. Check back with us for the latest Mozilla VPN uptime status.

Outage Details

Starting at 18:00 UTC our upstream provider is experiencing an issue that is resulting in some users unable to subscribe or sign-in to the VPN client.
Components affected
Mozilla VPN vpn.mozilla.org
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/16/2023 02:30PM

Our upstream partner implemented a fix and our service metrics returned to normal at ~02:30 UTC. If you are still experiencing issues, please reach out to the support team.

INVESTIGATING almost 2 years ago - at 03/15/2023 09:57PM

As of 21:56 UTC, latency issues has returned once again. Users will continue to experience latency or inability to purchase and or sign-in.

MONITORING almost 2 years ago - at 03/15/2023 09:48PM

As of 21:45 UTC, we have seen services return to normal and will continue to monitor.

INVESTIGATING almost 2 years ago - at 03/15/2023 09:00PM

As of 20:59 UTC we have seen a reemergence of the latency issues identified. Users will continue to experience latency or inability to purchase and or sign-in.

MONITORING almost 2 years ago - at 03/15/2023 08:49PM

We believe the issue has resolved as of 20:00 UTC and are continuing to monitor.

INVESTIGATING almost 2 years ago - at 03/15/2023 06:51PM

Starting at 18:00 UTC our upstream provider is experiencing an issue that is resulting in some users unable to subscribe or sign-in to the VPN client.

Latest Mozilla VPN outages

VPN Issue - about 1 month ago
Relay Incident - 9 months ago
Performance Degredation - over 1 year ago

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