Outage in MRI OnLocation
Education – Attendance Collection Tool - Status Update
Resolved MinorIncident Report
Summary AI Generated
The MRI OnLocation Education – Attendance Collection Tool experienced an issue beginning September 17, 2026 at 16:00 UTC, lasting approximately 119 hours. The root cause was identified on September 18 and the technical team worked to implement a fix over several days. Normal service was fully restored on September 22, 2026 at 15:17 UTC.
Dear MRI Client,
We are aware of a potential issue which started on 17-Sep-2026 at 16:00 UTC affecting Education – Attendance Collection Tool. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 09/22/2026 04:23PM
Dear MRI Client,
Normal service has now been restored for Education – Attendance Collection Tool.
The issue was fully resolved on 22-Sep-2026 at 15:17 UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
IDENTIFIED
18 days ago - at 09/19/2026 10:46AM
Dear MRI Client,
We are currently addressing the issue impacting Education – Attendance Collection Tool. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
IDENTIFIED
18 days ago - at 09/19/2026 01:40AM
Dear MRI Client,
Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
IDENTIFIED
19 days ago - at 09/18/2026 03:57PM
Dear MRI Client,
Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
IDENTIFIED
19 days ago - at 09/18/2026 10:04AM
Dear MRI Client,
We have identified the source of the issue affecting Education – Attendance Collection Tool. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
IDENTIFIED
19 days ago - at 09/18/2026 09:56AM
Dear MRI Client,
We have identified the source of the issue affecting Education – Attendance Collection Tool. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
INVESTIGATING
19 days ago - at 09/18/2026 05:46AM
Dear MRI Client,
We are aware of a potential issue affecting Education – Attendance Collection Tool. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
INVESTIGATING
19 days ago - at 09/17/2026 11:18PM
Dear MRI Client,
We are continuing to investigate this issue.
Regards,
MRI Software
INVESTIGATING
20 days ago - at 09/17/2026 05:07PM
Dear MRI Client,
We are aware of a potential issue which started on 17-Sep-2026 at 16:00 UTC affecting Education – Attendance Collection Tool. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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