Outage in MRI OnLocation
PMX Reporting - Triton - NA - Reported Incident - Investigation Underway
Resolved MinorIncident Report
Summary AI Generated
PMX Reporting on MRI OnLocation experienced an incident beginning October 4, 2026 at 12:00 UTC, causing delays and report failures in the Web Communications Center. The issue lasted approximately 23 hours before being fully resolved on October 6, 2026 at 08:00 UTC, with normal service restored and monitoring continuing thereafter.
Dear MRI Client,
We are aware of a potential issue which started on 04 October 2026 at 12:00 UTC affecting PMX Reporting. Some clients may experience delays when running reports in Web Communications Center. In certain cases, reports may fail to return results.
Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 10/06/2026 07:50PM
Dear MRI Client,
Normal service has now been restored for PMX Reporting.
The issue was fully resolved on 06 October 2026 at 08:00 UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
INVESTIGATING
1 day ago - at 10/05/2026 08:50PM
Dear MRI Client,
We are aware of a potential issue which started on 04 October 2026 at 12:00 UTC affecting PMX Reporting. Some clients may experience delays when running reports in Web Communications Center. In certain cases, reports may fail to return results.
Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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